Shipping and Delivery Policy
At Intrace USA, we understand that medical facilities and surgical centers require a highly reliable supply chain to maintain patient care. Therefore, we have optimized our logistics process to ensure that your stainless steel instruments arrive safely, securely, and on time. Whether you are a private practice in Georgia or a major hospital system across the country, we are committed to excellence in delivery.
Domestic Shipping (USA)
Because we are based in Atlanta, Georgia, we are strategically positioned to offer efficient shipping across the United States. Specifically, we partner with major carriers such as UPS, FedEx, and USPS to provide a variety of delivery speeds.
Furthermore, we offer several shipping tiers to meet your facility’s needs:
Standard Shipping: Generally arrives within 3–5 business days.
Expedited Shipping: Available for urgent surgical requirements.
Overnight Delivery: Offered for orders that require immediate replenishment.
Order Processing & Quality Control
To ensure the highest standards of precision, every instrument undergoes a rigorous hand-inspection before it is packaged. Consequently, most standard orders are processed within 1–2 business days. However, bulk institutional orders or custom surgical sets may require additional lead time. In such cases, a dedicated representative will provide a specific timeline during the ordering process.
Tracking & Order Status
Once your order has been dispatched from our warehouse, you will automatically receive a confirmation email containing a tracking number. Then, you can monitor your shipment’s progress in real-time. If you have any questions regarding your delivery, our support team is available to provide immediate assistance.
– FedEx Tracking
– USPS Tracking
– UPS Tracking
Packaging & Safety
Maintaining the integrity of our stainless steel tools is our top priority. Therefore, we use specialized, protective packaging to prevent any damage during transit. As a result, your instruments arrive in pristine condition, ready for your facility’s sterilization and preparation protocols.
